Stop the audio when closing the window

Hi @timecore ,

Thank you for letting us know about this issue.

We’re having a look at it, we’ll test it on our end and get back to you if we find a stable solution.

And if it’s a bug, we’ll release an update with a fix.

Regards,

Hi, is there any news regarding this issue? I bought the plugin and I have to deliver a project to my client. Even a momentary trick to get around the problem could help me. Thanks

Hi @timecore ,

We’ve tested it on our end and identified the issue.

Our developers are already having a look at it.

We’ll try our best to release an update with a fix within the next week.

And since you’re our Pro user, you can open a support ticket on our website if you face any issues. (Though this issue is appearing in the free version as well)

Regards,

Hi @timecore ,

Can you please include this class: class=”vr-iframe” inside the YouTube video code that you’ve embedded?

For more details, you can follow this doc: https://rextheme.com/docs/wp-vr-embed-youtube-video

The audio issue should be solved after this.

Regards,

Thank you very much for this update!
There is a similar problem with the tour music overlapping the Youtube audio. Is there a way to turn it off automatically when a Youtube video is playing? Then turn it back on once the video stops. Thanks

Hi @timecore ,

We’ve tested it on our end.

The tour music is automatically stopped when you’re clicking on a hotspot.

Anyway, the tour background music is one of our pro features.

Can you please reach us on our website about this issue?

You see, this forum is for our free users only.

Hope you understand.

Regards,