Stock when manually changing cancelled order to processing

  • Resolved ehmarketing

    (@ehmarketing)


    4 years ago

    I have a bit of an odd request – the business owner wants members of staff to be able to place ‘orders’ on our website, in order to account for stock being taken out of circulation and used by them for projects.

    These orders should allow them to checkout for free – the purpose is only stock adjustment.

    I wonder if it is possible that they place an order, with a 100% off coupon, click pay by card, but then cancel it, thus creating a cancelled order on the admin page and bypassing the need to make a payment.

    A cancelled order wont adjust stock however – if we manually change a status from cancelled to completed, will it then adjust the stock accordingly?

    And also, is there an easier way to get the same result? I had suggested staff can just adjust stock levels on the backend directly but the business owner is not willing.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • MayKato

    (@maykato)

    Hello,

    A cancelled order wont adjust stock however – if we manually change a status from cancelled to completed, will it then adjust the stock accordingly?

    I just tried this on my test site, and yes, when you manually change the order status from cancelled to completed, stock level gets reduced.

    is there an easier way to get the same result?

    When the cart total is 0, you can bypass the payment section and place the order without having to add card info. So you can place an order on the frontend with the coupon code which automatically changes the order status to “processing,” and then manually change to “completed.” That way, stock levels are adjusted while not requiring payment information.

    I hope it helps.

    Thread Starter ehmarketing

    (@ehmarketing)

    @maykato

    Thank so much for that info!

    MayKato

    (@maykato)

    Hi @ehmarketing

    You’re welcome! I’m marking this thread as resolved. If you have any other questions, please feel free to open a new topic.

Viewing 3 replies - 1 through 3 (of 3 total)
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