Stock sync between languages / Troobleshooting tool issue

  • Resolved apresta

    (@apresta)


    1 week, 2 days ago

    Hi,

    We developed a website for a client using the “WooCommerce Multilingual & Multicurrency” plugin.
    It mostly work fine, except when a client buy a product in EN version, stocks are not decreased in FR. Weird pointer is also that in EN the “in stock” mention does not show, neither the product reference does.
    Yet, the settings show that reference and stocks system should be copied from the original language (FR).
    Following the potential solutions we found along our search, we tried the “troobleshooting” tab, then ticking the “Synchroniser la quantité de stock de produits et le statut (synchronisation du stock minimum entre les traductions)” option, but when we click on the “Start” button, nothing happens.

    Thanks for your help,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Andrés Cifuentes

    (@andrescifuentesr)

    Hello @apresta ,

    According to your description, this issue could be related to WPML and its synchronisation between languages. However, we can’t provide you support in this forum as this is a WPML related question and there is a no commercial support policy allowed here on WordPress forums.

    As you are using WPML, please go to our support forum and open a chat there, we have all the required tools to assist you and we will be happy to help you to solve this issue quickly.

    Thank you for your understanding.
    Andrés

    Thread Starter apresta

    (@apresta)

    Hi Andrés,

    Thank you for your reply,

    I just created a topic on the WPML support section

    Have a nice day

    Plugin Support Andrés Cifuentes

    (@andrescifuentesr)

    Thank you, same there! ??

Viewing 3 replies - 1 through 3 (of 3 total)
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