Stock stays in customer carts

  • Hi,
    I’m really excited about this plug-in ,however I had to disable it.
    I set the timer to 8 minutes and adjusted the settings to my best knowledgeable.
    I cleared all carts because when I installed the plugin, nearly every item was out of stock because they were stuck in carts.
    All seemed okay but then I started noticing items becoming out of stock again. It appears as though items were being stuck in carts again through out the day as people added them to their cart but didn’t buy.
    What am I doing wrong?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author James Golovich

    (@jamesgol)

    Can you take a screenshot of the plugin settings?

    Thread Starter gnursery

    (@gnursery)

    I have to ask my web guy to turn it on again. I think he removed the plug-in.

    I was looking through other topics and I found another person had my exact issue a few years ago. They unchecked “enable item expiration” and that is also what I did. Could this be the issue on why items are not being returned to inventory and stuck in carts?

    I did this because I didn’t want the countdown on 24/7. I only need it when I release some special popular items which is only for about an hour, once a week. The rest of the time, customers are welcome to shop around for as long as they want and I think it would be frustrating for items in their cart to keep expiring after 8 minutes.

    I will try to get that screen shot for you, but
    1. do you think the enable item expiration was the issue?
    2. if so, what are my options for wanting to shut off the countdown when it is not necessary and turn on when I need it? I saw the person in the other topic mentioned they could always extend the time to much longer when they don’t need it, but I am wondering if there is a better shut off the countdown option without impacting other parts of our site (like everything becoming out of stock).

    Plugin Author James Golovich

    (@jamesgol)

    Yes, if you uncheck the item expiration then items will never expire from the carts and it will depend on WooCommerce’s default cart purging.

    One thing you can try (please test before going live) would be to set the expiration time on everything to ‘never’ or some long value and then add a shorter expiration time as a post meta named ‘csr_expire_time’ for those specific items.

    Thread Starter gnursery

    (@gnursery)

    okay thank you.
    I sent you an email with a second question. Should i just post the question here instead?

Viewing 4 replies - 1 through 4 (of 4 total)
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