Stock reduced after cancellation set order to processing after cancellation

  • Hello there! I have an client that has reported an issue that I cannot make sense of.
    Svealog says this:

    Order ID:1021066
    Order Number:1021066
    Svea order ID:68223241
    Payment validations #:3Payment type:Currency:NOK
    Order final:No
    Order final (formatted):–

    The order notes can be viewed here. https://det.maksimer.es/i/YPxU5n. But in short; first note says that “Error received when trying to cancel order in Svea: Order cannot be found”. Second note says that “Order cancelled by customer. Order status changed from Pending Payment to Cancelled”. Then there is a stock reduction – and then then it is moved from cancelled to processing.

    Any idea how this can happen and ever heard if this before?
    Plugin version: 2.2.1
    WordPress version 6.2
    WooCommerce version 7.6.1

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author The Generation

    (@thegeneration)

    Hi,

    It seems that what happens is that a customer starts an order at checkout and then goes to “my account” and cancels the started order, which sends a request to PaymentAdmin to cancel the order. Then the customer completes the order, and a new one is created instead of continuing the canceled order, which affects the inventory balance. Since you have version 2.2.1 of the plugin, I recommend that you update it to the latest version 2.8.2.

    Best regards

    Thread Starter Ingvild Fantoft Grutle

    (@ingvildgrutle)

    Thank you for your swift reply. Is this issue handled differently in later versions?

    Plugin Author The Generation

    (@thegeneration)

    Hi,

    Yes, it is. It should solve the issue if you have the latest version installed.

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
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