stock management problem

  • Resolved mlench

    (@mlench)


    4 years, 9 months ago

    Hi there!

    I faced with some unusual behavior in woocommerce work. I’m using stock management system with woocommerce synchronization. some time ago it worked fine, but after some updates there is incorrect results.

    CASE: if some product has 0 quantity and then it increased in stock system, that product in admin panel doesnt filtering by stock status and doesnt shown in public site.
    But when i searching this product in admin panel by it name, for example, in search results it shown with correct stock status. And after this action product will be listed in filters and public site.
    All of other cases of stock sync are working fine: positive quantity is actualize correct, sold out products is hiding from the site and have correct stock status in admin panel filters automatically how it is expected.

    can be such situation followed by some caching issue or bug in woocommerce?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    can be such situation followed by some caching issue or bug in woocommerce?

    The way you describe make it likely that this is because of caching. Your backend displays the correct values and your front end is lagging behind.

    I suggest you remove all caching to see if that changes anything.

    Kind regards,

    Thread Starter mlench

    (@mlench)

    I suggest you remove all caching to see if that changes anything.

    can you explain please which kind of cache you are taking about?
    there is no special plugins on my site, clearing of browser cache doesnt helped.

    everything is complicated by the fact that the sold out products is hiding from the filters in the admin panel and from the public site as expected and without any additional actions.

    Hi @mlench –

    can you explain please which kind of cache you are taking about?
    there is no special plugins on my site, clearing of browser cache doesnt helped.

    First up, I’d recommend checking to see if you have any drop-in or must-use caching plugins installed on your site. These are frequently installed by your hosting provider and you can usually contact them to have them disabled.

    Plugin list
    Link to image: https://d.pr/i/oo88dp

    I’d also recommend reaching out to your hosting provider directly to see if there is any server-side caching running on your site.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    The caching being referred to was server side caching on the front end of your site, such as lightspeed, or other forms of cache your host might put in place.

    Since this is only happening with an integration plugin, I would recommend changing the stock on one product manually on your site and seeing if that helps (instead of syncing it with your inventory service)

    Thread Starter mlench

    (@mlench)

    thanks for replies

    changing the stock on one product manually on your site and seeing if that helps

    i changed stock quantity of some product through plugin “smart manager” (table-viewed stock control tool) and problem was gone. This product was shown in admin panel filters and also in public site without any additional actions

    Glad to hear that using the Smart Manager plugin seemed to work here! It does sound like there may be some issue with the integration you were using, likely related to caching.

    Since it sounds like Smart Manager and manual stock changes are working as expected, I’d recommend reaching out to the team that supports your stock management / WooCommerce sync integration and letting them know about this issue.

Viewing 6 replies - 1 through 6 (of 6 total)
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