Hello @lbands
thank you for reaching out to us, we are here to help.
Just to confirm the problem: The stock levels from Zettle –> WooCommerce are (sometimes/always/for some products??) not synchronizing.
In order to further investigate this issue, we will need to take a look at your system report and Zettle logs. You can copy the logfiles from here:
– WooCommerce > Status > Get system report > Copy for support
– WooCommerce > Status > Logs > select “zettle-pos-integration-\[…\]” in the dropdown and click on view.
If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://zettle.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)
Pending your response.
Kind regards,
Joost
