Stock Levels reverting to incorrect amount

  • Resolved Henxiaoyi

    (@henxiaoyi)


    2 years ago

    G’day

    I have a Woocommerce site that is not keeping the stock levels at the correct number

    I am using ATUM inventory plugin and they don’t think the issue is with their product

    When items are updated via a Purchase Order, as soon as a customer buys one of those items, the stock level shown (both backend + frontend) is the number it was before the PO update

    I then manually adjust the stock level and save it
    The shown stock level is correct (both backend + frontend)

    Then when item is purchased again, it reverts to the pre-PO number

    I have no idea why this is happening, nor how to identify what is causing the issue

    Thank you for your time

    Regards, Henxiaoyi

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Henxiaoyi

    (@henxiaoyi)

    Is anyone able to help me?

    Hi @henxiaoyi

    Thanks for reaching out!

    Firstly, I apologize for the delayed response.

    I understand that the stock levels of your products are reverted back to their pre-PO quantity after an order has been made, is that correct?

    Firstly, can you please share how are Purchase Orders added to your site as this is not part of the core functionalities of WooCommerce? Is it thru a plugin or a custom code?

    If you’re not sure, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Thanks!

    Thread Starter Henxiaoyi

    (@henxiaoyi)

    Thank you for your reply

    Will respond ASAP

    You’re welcome, @henxiaoyi Let us know how that goes!

Viewing 4 replies - 1 through 4 (of 4 total)
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