Stock level syncing

  • Resolved djrdavies

    (@djrdavies)


    3 years, 8 months ago

    Square is my SOR, and everything seems to syncing fine.

    For the item above, there is 0 stock in Square, and it has 0 stock in WooCommerce. So far so good. But for some reason, the front end does not say ‘Out Of Stock’, like it does for many other products.

    Is this a problem with this Square plugin, Woocommerce or a wider WordPress issue with this installation?

    Many thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @djrdavies,

    I’m glad to hear that the syncing is working for you. I took a look at the product URL you sent and it is showing up as out of stock now. Here’s a screenshot of what I’m seeing.

    Perhaps the page was cached and it just needed time to update?

    If you do run into any trouble with this, please do let us know.

    Thanks!

    Thread Starter djrdavies

    (@djrdavies)

    Hi there, thanks for your reply.

    This is another product that is showing 0 stock in Square and in the Woocommerce back end, but is also available to purchase: https://candidpenarth.co.uk/snells/product/fluorescent-pink-1-3-refill-leads/

    So the problem is persisting with many other products.

    With the yellow refill in the original message, I deleted the product from Woocommerce, and it automatically synced again correctly.

    There are many examples of this problem happening, where the syncing is correct, in so much that the stock level is 0 in bot Square and Woocommerce, but it is available to purchase on the front end nonetheless.

    I look forward to your advice

    Plugin Support Shohan Hossain Nabil – a11n

    (@sohanhossain)

    Hello @djrdavies,

    We need to look at your product configuration. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, your site’s SSR, and a screenshot of one of the affected product’s configurations.

    We will be able to help you further there.

Viewing 3 replies - 1 through 3 (of 3 total)
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