Stock is getting into -1 after latest update

Check the below order notice, it says stock reduced from 0 to -1. Actually not possible as it is not possible to order a product with 0 stock. And this product i can say for 100% sure was in stock with 1.

Stock reduced: Duodji Felt Wool Mittens – 100% wool – Medium (AF-27204-M) 0→-1, BCB Nato Box Opener – 2pk (BCB-CN225) 6→4

Rune

More interesting findings. Se all order notes from the last failed order below. You will see that payment option has placed the order 2 times and also that stock updated 2 times.

The Dintero order has been captured. Captured amount: 966.00 NOK.

20.12.2023 kl 09:40

Ordrestatus endret fra Avventer betaling til Behandler.

19.12.2023 kl 20:53

Lagerantall redusert: Duodji Tovet Ullvotter – 100% ull – Medium (AF-27204-M) 1→0, BCB Nato Boks?pner – 2pk (BCB-CN225) 8→6

19.12.2023 kl 20:53

Ordrestatus endret fra Avventer betaling til Behandler.

19.12.2023 kl 20:53

Lagerantall redusert: Duodji Tovet Ullvotter – 100% ull – Medium (AF-27204-M) 0→-1, BCB Nato Boks?pner – 2pk (BCB-CN225) 6→4

19.12.2023 kl 20:53

The order was placed successfully via Dintero Checkout. Transaction ID: P11113681.5kbptPNHtPFG74vjevfS9J

19.12.2023 kl 20:53

The order was placed successfully via Dintero Checkout. Transaction ID: P11113681.5kbptPNHtPFG74vjevfS9J

19.12.2023 kl 20:53

Dintero order created with reference dwc6581f42dd8d44

19.12.2023 kl 20:52

Hello @metuza,

We appreciate for sharing detailed information. Currently, we have not received any widespread reports of this issue following the latest update. However, that doesn’t rule out a potential issue.

The behavior you’re describing, where stock is being reduced twice, is indeed unusual. It might be due to a conflict with another plugin or a specific setting on your site.

I recommend troubleshooting by deactivating all other plugins except WooCommerce to see if the issue persists. If it doesn’t, you can reactivate the plugins one by one to identify which one might be causing the conflict.

If the problem continues after these steps, it would be helpful if you could provide us with your system status report. You’ll find it at the top of the page under WooCommerce > Status > Select Get System Report and then Download for Support. This will download a TXT file containing the SSR’s contents to share with us.

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

Looking forward to helping you resolve this issue.

Hi again,

Well, we have just found that it only happens with one of the 4 payment gateways i am using so the developer will check what is happening.

Brgds
Rune

Hi there @metuza ??

Well, we have just found that it only happens with one of the 4 payment gateways i am using so the developer will check what is happening.

That’s great to hear! Let us know how it goes.