Stock incorrect

  • Resolved korney654

    (@korney654)


    2 years, 11 months ago

    When we use Ultimate Order Combination, we combined two orders and then cancelled the original orders. This restores the stock but to the incorrect number.

    For example:
    Order 123 with product ABC stock 1->0
    Order 456 with product DEF stock 2->1
    combined into
    Order 789 with product ABC stock 0->-1 and DEF 1->0
    and subsequent cancelling of
    Order 123 with product ABC stock 0->1 (this should be -1->0)
    Order 456 with product DEF stock 1->2 (this should be 0->1)

    It restores from the original order stock not the combined order.

    Any ideas?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support jQuery Acrobatics

    (@jqueryacrobatics)

    @korney654 please explain a little more here that you are cancelling the original order or the combined one? Actually WooCommerce considers the restore action with respect to that ORDER# which you are cancelling, there is no association with the child orders when you’re cancelling. Although we displaying some icons which provide information about the parent/original orders but actually every order is an independent order. So if you will cancel the combined order as well, then stock will take effect further.

    Thread Starter korney654

    (@korney654)

    Hi,

    Sorry for the delay in responding! Thank you for the help.

    We are only cancelling the original orders.

    The issue lies in that, when cancelling the original orders, the stock is restored more than it should which is leading to overselling on our site. We think it is restoring the stock for both the original and combined orders despite only cancelling the original orders.

    Any advice is appreciated.

    Plugin Support acrobaticsjs

    (@acrobaticsjs)

    @korney654 I have tried with the same steps but I could not reproduce the issue.

    Please confirm if you are using any plugin to mange stock. Try the same scenario with deactivating our plugin and check if you still face the issue.

    It would be more helpful for us in reproducing the issue if you record a video of your issue.

    Plugin Support acrobaticsjs

    (@acrobaticsjs)

    @korney654 I will try to reproduce this issue again and I will record a video. So you will be able to tell me if I am following the same steps as yours or not.

    Plugin Support acrobaticsjs

    (@acrobaticsjs)

    @korney654 sorry for the late reply. Please check the video how it is restoring the stock after cancelling the original orders.

    Video Recording

    • This reply was modified 2 years, 10 months ago by acrobaticsjs.
Viewing 5 replies - 1 through 5 (of 5 total)
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