@itjelle
Sorry for the inconvenience caused.
As checked, we couldn’t replicate this issue on our end. However, we would like to assist you in resolving this issue. Here are some steps to help identify and fix the problem:
- Update the plugin to the latest version of the Stock Manager for WooCommerce plugin i.e., v3.2.0 if you haven’t already done.
- Note that this plugin only exports published products. Please confirm that all the products you expect to see in the export are published.
If the above checks are fine and the issue still persists then we’ll need to isolate what’s really causing this problem. Here’s something that will help:
- Install a free theme like?Twenty Twenty?or?Storefront?but do not activate/switch your current theme
- Install the free plugin?Health Check & Troubleshooting?on your site – this plugin is developed by the?www.remarpro.com?team and is pretty good at diagnosing problems in such situations.
- Once the health check plugin is installed, keep only WooCommerce and Stock Manager for WooCommerce plugins active for the admin side and try to reproduce the issue you reported. Make sure to do this only for the admin side – that way visitors to your site won’t be affected.
- Here’s a nice article that explains this process.
- Reply to this same email and share your findings with us… Were you able to reproduce the issue? What were the exact steps?
- If the issue does not occur, it means the problem is with some other plugin. You may try activating/deactivating a combination of plugins to figure out exactly what causes the problem
Alternatively, you can also check out our other best store management plugin – Smart Manager which allows you to manage your store efficiently. Click here to check its functionality.
