stock count is not being decreased after customer purchase

Hi @kader20031

Thanks for reaching out!

I understand that the stock quantity of the product is not being decreased after the customer purchases the product, correct?

I replicated the scenario on my personal site, however, I am unable to reproduce the issue on my end. Stock quantity is being decreased if a customer places an order and I can see it from the Order Notes.

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, create a test order again and see if the stock quantity is reduced afterwards?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Hi @kader20031 ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!