Stock control – back orders and management

  • Resolved Mr B.

    (@mortenbohmer)


    2 years, 3 months ago

    Hi

    I have two issues, that I am not sure if can be fixed with a plugin or not.

    1. When customer back orders a product, the notification to shop admin says the wrong amount of product to be back ordered. It will always say the same number as the customer ordered, even if there already was items in stock and the real back order amount is less than that, a bug ?

    2. Reporting on product variation stock status does not seem possible in the admin. How to create report/status of product variations for purchasing ?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support con

    (@conschneider)

    Engineer

    Howdy,

    It will always say the same number as the customer ordered

    Since the number does not update I would first rule out caching. Try deactivating all caching you have in place. Create a test product from scratch and then try a test backorder with a Google Chrome Incognito window. Does that change anything?

    Reporting on product variation stock status does not seem possible in the admin.

    When you say “product variations for purchasing” – do you mean you want to see the stock status per variation in a report or CSV file export?

    Kind regards,

    Thread Starter Mr B.

    (@mortenbohmer)

    It does update, but it shows the number of items ordered, not the number of items missing in stock. The format of the stock-notification email should tell how many needs to be ordered to complete the order. Say if we have 10 items in store and customer order 12, there should be 2 in back order, but emails says 12 in back order.

    Regarding variation, it would be nice to be able to filter on variations in the product admin, specially when checking stock. Now I can only see possibility to check stock on variations by editing them, or possibly by an csv export or something like that.

    Mirko P.

    (@rainfallnixfig)

    Hi @mortenbohmer,

    The format of the stock-notification email should tell how many needs to be ordered to complete the order

    I understand what you mean but WooCommerce by default specifies only the total units purchased. In a situation where 3 units are in stock and the customer purchases 5 units in total (https://snipboard.io/3hrj5e.jpg) the admin email counts the total units (https://snipboard.io/7aFdeP.jpg) and this is the expected behavior.

    At the moment, there’s no default option to change that in WooCommerce, and customizing it would require a bit of additional coding. Custom coding goes beyond the scope of support we are able to provide in this forum.

    If you require more help with the actual coding, we’d recommend hiring a developer or one of the customization experts listed at https://woocommerce.com/customizations/.

    You can add new features request for the plugin in Github. If there is sufficient interest from the community it’s possible that the feature will be implemented in future releases.

    As for reports of variations stock status you can head to Analytics > Stock and select in stock products which also include variations.


    Image link: https://i.imgur.com/CdZP2MD.png

    Hope this is helpful to you.

Viewing 3 replies - 1 through 3 (of 3 total)
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