Stock available until order is marked “complete”

  • Resolved 4kittenbritches

    (@4kittenbritches)


    5 years, 7 months ago

    Hello!

    I am having an issue where when a customer places an order and pays for it, it puts the inventory “on hold”, but doesn’t actually remove it until I mark the order as complete.

    It is making me oversell what I have in stock because someone can place an order for the same inventory if I haven’t completed the order on my end yet! Even though it’s already sold!

    It happens with all the different payment methods (square, paypal, net30), user types (wholesale and regular), and any order amount.

    It is probably happening somewhere between 50-75% of the time — so not even consistent there!

    Any ideas?

    Thank you ??

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    If payment has been made, the stock should be reduced. What do you see exactly in the Order Status of those that are “on hold”? If the order is marked “On Hold”, it means that stock has been reduced, but it’s awaiting payment and you need to confirm payment by marking it “Complete”.

    If the payment hasn’t been received, the order will be marked “Pending” and it holds stock for a number of minutes set in your WooCommerce Settings > Products > Inventory, after this time, if payment hasn’t been made, the stock will be released.

    It is probably happening somewhere between 50-75% of the time — so not even consistent there!

    This sounds like it could be a plugin or theme conflict issue. I’d recommend deactivating your plugins except for WooCommerce and a payment gateway and switching back to a default theme such as Twenty Seventeen to troubleshoot: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter 4kittenbritches

    (@4kittenbritches)

    Hi @thup90 ! Thanks for your help!

    The order status is “processing” and I can see that their payment cleared when they put through the order.

    I can tell the stock is on hold because I use ATUM Stock Management and their Stock Central shows if items are on hold. Once I mark complete, it will then remove the stock and send me notifications that items are out of stock.

    However, I marked two orders as complete last night and the items remained on hold. I just checked and they are no longer on hold and weren’t ever removed from inventory. :'(

    You are probably right — going to try removing the plug-ins and such. Sheesh! Love having to manually check the stock on 500 items… ??

    Thank you!

    Hi @4kittenbritches

    It’s been a while since we last heard from you so I’m going to mark this resolved. If you’re still having trouble, open up a new topic and let us know.

    Cheers,

Viewing 3 replies - 1 through 3 (of 3 total)
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