STL not selectable, GLB ignored

  • Hi,

    i just wanted to try out the plugin and got the following issues:

    1. STL Upload is possible but when selecting the STL i get an error message stating that the file format is not supported (even though it is listed in the error message as supported)

    2. I converted it to an GLB file and tried with that. That is selectable but for some reason the plugin only uses the display picture of the product as a AR model.

    Any advice on what i am doing wrong?

    wordpress is 5.8.2
    Plugin Version 2.1.9

    • This topic was modified 3 years, 3 months ago by rctomcat.
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  • Hi rctomcat,

    Thanks for your message. I am sorry you are having issues with the plugin. Can I please ask you to send a copy of your STL and converted GLB file so I can run some tests. Please send them to [email protected]

    Ideally a GLB or GLTF should be exported from your 3D software and uploaded rather than an STL file. The GLB/GLTF file will be used for display within the browser and on Android devices. iOS devices require a USDZ file.

    Kind regards,
    Nick
    Web and Print Design

Viewing 1 replies (of 1 total)
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