Still Pending Payment when customer has paid

  • Hi,

    We are repeatedly encountering customers who pay have the order status as Pending Payment even when there is a successful transaction.

    Wordpress version : 6.0.2
    WooCommerce version : 6.7.0

    We use Woocommerce coupled with Instamojo.

    There are logs with names – instamojo-date.log
    I am looking at a particular transaction which was in pending payment but customer had paid. Order #2201

    I am extracting the place where there is an error.

    [payments] => Array
    (
    [0] => stdClass Object
    (
    [id] => MOJO2905Q05A20231672
    [status] => failed
    [instrument_type] => CARD
    [billing_instrument] => International Regular Debit Card
    [failure] => stdClass Object
    (
    [reason] => AUTHORIZATION_FAILED
    [message] => Transaction was declined by the bank
    )

    )`
    Can you please help? The customer has paid but status is still pending payment.

    Regards
    Shwetha

    The page I need help with: [log in to see the link]

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