Still Not Sending Email Confirmation Link

Hi there @voicetoons,

Thanks for reaching out!

So if I got it right, you have a membership plugin and you configured your Welcome email to be sent when a user of a specific role is added to your site. Is that correct?

Do you test with your membership plugin’s registration form?

It can be happening if your membership plugin is not integrated properly with MailPoet. For a confirmation email to be sent, a user should select the MailPoet’s opt-in checkbox during registration. Do you have it on your form?

If not, users will be added as Unconfirmed and the Welcome email won’t get sent until the user’s status is changed to Subscribed.

You can try enabling “Subscribe in registration form” in MailPoet > Settings > Basics tab to see if the opt-in checkbox appears.

ps…note if we manually send the confirmation email arrives BUT the welcome emails don’t

If you confirm a subscription via this confirmation email, does the Welcome email get sent?

Thank you. That makes no sense. If the members sign-up on different forms, how do we have them assigned to a role as is required and part of the welcome email set-up? e.g. “Sent when a new WordPress user with the role Member is added to your site.” We have several registration forms based on their membership. This system assumes all users are have roles as subscribers. Very odd. Can you explain? Thanks again!

…after looking so in other words, the users MUST select and check the radio field to opt-in to the same list or pick from a list manually when registering? What if they do not? Hmmm kinda a flaw in mailpoet.

Ok for other with this issue…After we went to mailpoet / settings / Subscribe in registration form and checked that box, it works and email verification link is sent to users, then once user clicks the emailed link, they are sent the welcome email based on their registrations forms ROLE!

NOTE – however ALL users are added to the master wordpress user list. Then you must manually sort them or add them to the other lists of your choice in mailpoet / lists.

But this option MUST be checked in settings to work right. By the way we are using Ultimate Member for our members area and all registration forms! FYI.

Hi there @voicetoons,

Thanks for getting back to us!

First of all, I’m glad that enabling “Subscribe in registration form” fixed the issue with sending confirmation emails on your site!

NOTE – however ALL users are added to the master wordpress user list. Then you must manually sort them or add them to the other lists of your choice in mailpoet / lists.

This is expected behaviour. By default, all WordPress users are added to the same WordPress Users list unless you build an additional integration via MailPoet API.

Please do let me know if you have further questions!