I’ve updated your ticket.
That’s fair that you do not understand why I would have 60 tickets open, but your follow up questions are definitely loaded. Let me help clarify so as to hopefully ease your tensions. Keep in mind, this is my explanation, but it does not excuse anything, nor am I offering excuses.
Look, I am just one dude who does everything. I used to have help, but wpStoreCart makes less than $700 a month before expenses at this point, so it’s all me. I code wpStoreCart, I manage the server, I do all the support, I answer all the emails, I do all the marketing, I do the taxes and accounting, I do the SEO, I write all the documentation. With that said, I literally have thousands of customers who have access to support tickets. Right now, I am down to 0 unanswered support tickets.
I only have 4 days a week to work, the other 3 are tied up with family matters, watching the kids, etc. That means when I come back from family time, it’s not uncommon for me to have 200+ new emails, 50+ new support tickets or replies, and new bug reports for me to code patches for. Last week, my computer blew up and it took me 2 days to get my system usable again, cutting down my work time from 4 days to 2, but I also had to get my daughter a day early and house sit for family, so I only had 1 work day last week. It f*cking sucked and I’m still playing catch up with everything right now.
So my typical 4 day work week requires me to answer a few hundred emails, answer about half as many support ticket replies, and then somehow magically squeeze in some coding for new features and bug patches, all the while making jack sh*t for money while I have a bunch of customers angry at me for taking a week to reply, but little do they know I have hundreds of conversations going and they are waiting in line with the rest of them, waiting for me to have my one on one reply and then move on to the next customer.
Anyway dude, that’s the reality of my life and work load. I do want to mention that when you buy wpStoreCart PRO, it comes with 2 support tickets, that’s it: https://wpstorecart.com/app/wpstorecart/
Even with all your licenses, you’ve exceeded that, and so have many other customers. But you know what, I have not once, ever enforced that 2 support ticket limit and don’t plan on doing so unless things become even more unmanageable.
