• Very easy to set up and use, but not being able to turn off notification sounds is a real problem, especially when embedding chat next to a live event that people are trying to listen to! There is the option to upload a custom sound file, so we tried uploading recording of 1 second of silence, but it only worked intermittently.

    Tried contacting support about this multiple times, but no response. The lack of response to support requests in itself makes this not a workable solution for our event.

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  • Plugin Author Team AtomChat

    (@atomchat)

    Hey @rclivermore

    I am sorry about the support experience you had. We are working on bettering the onboarding experience and fixing known bugs.

    If you could share your appid/email id I will get the team to look into your issues on priority and offer you an extended free trial till you are satisfied with the product?

    – Amit Thacker (Business Head, AtomChat)

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  • The topic ‘Still needs work’ is closed to new replies.