Still can’t update my reviews

  • Resolved splet99

    (@splet99)


    8 months ago

    I have send more than once queries, or commented on other posts with the same problem but I can’t get an answer. I’v send you my troubleshoot log, and my plugin is up to date, I have removed and added the url again but I can’t fetch new reviews since 3 months now. I have the same problem on multiple websites I manage and I have not seen a website with reviews newer than 3 months. What do I need to do to get this up and runngin again? If you tell me I need a pro plan in order for you to fix this just let me know please. I’ve seen many users with the same issue and no solution.

Viewing 5 replies - 1 through 5 (of 5 total)
  • calgarypt

    (@calgarypt)

    I hear you. Support has been useless and tone deaf. Now they’re asking for my wordpress login. I will look for an alternative plugin and report back if I find anything good.

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi splet99 !

    We couldn’t check your troubleshooting in the other issue, since it was removed.

    Could you send it to our support email?

    [email protected]

    We’ll check it as soon as it arrives.

    Feel free to write us, if you need further assistance,

    Trustindex

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @calgarypt !

    Have you tried reconnecting the URL?

    The IT guys will check the troubleshooting again!

    Thanks for your patience!

    Feel free to write us, if you need further assistance,

    Trustindex

    Thread Starter splet99

    (@splet99)

    I did reconnect the domain, like I said.

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi splet99 !

    Could you send the troubleshooting text to our support email?

    [email protected]

    Feel free to write us, if you need further assistance,

    Trustindex

Viewing 5 replies - 1 through 5 (of 5 total)
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