Stencil will not load

  • Resolved alainmelsens

    (@alainmelsens)


    4 years, 2 months ago

    Hello,
    I have installed and activated Stencil on 2 different WordPress websites and Stencil will not load. I’m testing only on my personal Windows IIS local host environment. So, I don’t have an online URL to share. I’m working on Windows 10 IIS with PHP 7.4.9.
    I use the latest WordPress 5.5.1 version.
    When the Stencil application will open, there is a big screen display with some error messages and a Reload button but this is not working. See here for the screencapture.
    The error messages are:
    Please reload Stencil
    We had trouble accessing your cookies, which is needed for Stencil to work properly.
    This can happen if you reset them or your computer runs out of memory. Reload should fix this.
    “Reload”-button
    Is there anyone who have got the same issue? And how can I resolve this problem?
    Thanks in advance.

    • This topic was modified 4 years, 2 months ago by alainmelsens.
    • This topic was modified 4 years, 2 months ago by alainmelsens.
    • This topic was modified 4 years, 2 months ago by alainmelsens.
    • This topic was modified 4 years, 2 months ago by alainmelsens.
    • This topic was modified 4 years, 2 months ago by alainmelsens.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Stencil

    (@getstencil)

    You may be running into permissions issues. It’s hard to say, since you don’t have a live URL where I can test/debug this with you. When you do, please contact [email protected]

    In the meantime, make sure your browser allows cross-site cookies.

    Thread Starter alainmelsens

    (@alainmelsens)

    Hello,
    Yes!! You’re right! Indeed, my browser was blocking cross-site cookies. I have disabled this in the settings and now Stencil is loading normal!
    Thank you so much for your fast and fantastic support!

    Plugin Author Stencil

    (@getstencil)

    ?? No problem. Feel free to reach out if you have any more questions ??

Viewing 3 replies - 1 through 3 (of 3 total)
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