• Hey Merv Barret! You are a scammer! Shame on you! Doing your best by selling plugins that are not updated for over 2 years and are not working? Doing your best by not responding to support chats and emails? The worst experience ever! I want my money back! People, stay away from these scammers!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Merv Barrett

    (@mervb1)

    Sorry we have a bunch of updates in the works and we are a small team doing the best we can and do a hell of a lot of customisation work. Never saw any support ticket except your three requests over this long weekend that we are not working, meanwhile getting our life ready for a second child. Sorry we were not able to instantly solve your problem nor did you even give us a chance to help you.

    Have a great day

    Plugin Author Merv Barrett

    (@mervb1)

    Also you need to be using Easy Property Listings on your site to use any of our premium add-ons. Your site is not even using the Easy Property Listings plugin.

    And we do not work 24/7 support is hard enough 9-5 to work on projects, extension/plugin updates and feature requests. + 4 messages on a Sunday of a long weekend and you go all 1 star review on a plugin you are not even using on your website and because we didn’t instantly get back to you on a Sunday?

    • This reply was modified 1 year, 9 months ago by Merv Barrett.
    • This reply was modified 1 year, 9 months ago by Merv Barrett.
    Thread Starter niuivan

    (@niuivan)

    A small team has active Installations of +600,000? 600.000 users and not working over the weekends? I didn’t have a free weekend in the last 25 years, so? I removed everything connected with the Easy Property Listings? on my website, I will not use any add-ons as well.

    Plugin Author Merv Barrett

    (@mervb1)

    We have 6,000 installs so yes we are a small team, not sure where you see 600,000. I used to work weekends in Real Estate sales so know what your job was like and now with a young family the minutes i do have are limited. and with a baby due its hard to do everything 24/7.

    You didn’t even give us a chance to help you and solve this issue with a paid add-on. I processed your refund this morning after seeing your 4 tickets on Sunday.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    ?????? Advisor and Activist

    @niuivan As hard as this may be to accept, the developer is not only correct, but they’re not an uncommon example. Yes, this is a highly used plugin, but a great many are actually small teams or even a single human!

    There’s a great comic that points out this is pretty much how the web works – https://xkcd.com/2347/ – on the backs of individual people who make things.

    This plugin is used by 6000 people (you can see that on the plugin page), which makes it a pretty normal, mid-to-low use plugin (anything under 10k is considered that). And not offering weekend support? Hey I champion that and constantly tell the volunteer mods here and on plugins to take the weekend off. It’s healthier.

    While your complaint (not getting help promptly) is understandable, it’s also pretty unrealistic. And your devolving into strange claims (600k users — I’m assuming that was a typo/misread on your end) and calling them a scammer simply because they didn’t reply over a weekend? That’s [pushing this over the top.

    The developer has replied beautifully. If your end choice is to not use a plugin that doesn’t have 24/7 support, then you should stop using this. But that doesn’t make him a scammer.

    I’m closing this post to new comments, and flagging your account for moderation. Don’t make a new review. Don’t go on any sort of hate-brigade after them. Just walk away.

    If you want to pursue a refund, you should read item 10 on https://codex.easypropertylistings.com.au/article/64-extensions-terms-conditions – it’s pretty robust!

    @mervb1 Since your replies are basically perfect and reasonable, I am going to leave this post up so that it demonstrates to the world how you kindly and politely handle reviews like this. It goes a long way to making people trust you when you can take something like this and keep your cool. Good job! I wish more people were as level headed.

Viewing 5 replies - 1 through 5 (of 5 total)
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