Status with payment possible?

  • Resolved ZappoB

    (@zappob)


    3 years, 6 months ago

    Hello,

    I would like to use your plugin for two special statuses: Payment pending and Invoice open.

    Unfortunately, these statuses prevent payment via the WooCommerce payment page, which only says: The status of this order is “Invoice open” – it cannot be paid.

    Is there a solution so that we can still use the payment page for the customer?

    Thank you and best regards.`

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @zappob,

    I couldn’t understand your requirement clearly. Could you please explain a little bit more with an example? So that I can assist you in a better way.

    Also, could you show me the setup you have done through the screenshots?

    Also, I would like to which payment method you used, and did you set the custom order status to be default status for the payment gateway in our plugin?

    Thread Starter ZappoB

    (@zappob)

    I’ll explain in more detail: I have created the order status ‘payment-pending’, which should be for customers who have not completed a PayPal payment.

    I use this separate status to keep track of this, but there are others.

    The customer receives a payment link with the order confirmation mail, which refers to the page with the payment methods of WooCommerce, which is also sent again separately when changing to the above status.

    However, WooCommerce does not recognise this status as payable and displays the following message when the URL is called up for the customer: “The status of this order is “payment-pending” – it cannot be paid. Please contact us if you need assistance.”

    WooCommerce probably only accepts the statuses “pending” and “failed” as payable.

    Is there a solution to this?

    • This reply was modified 3 years, 6 months ago by ZappoB.
    Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @zappob,

    I understood your problem. The thing is the WooCommerce will consider only Pending and Failed order status as Payable. It won’t consider the custom order status as Payable.

    I think there is a hook in WooCommerce itself to make custom orders status payable.

    Refer to these links:
    https://dev.to/jackharner/make-woocommerce-custom-order-status-payable-27hn
    https://stackoverflow.com/questions/42211789/setting-custom-order-statuses-as-valid-for-payment

    You can make the changes to your site as per your requirement. Do let me know if you have any further questions.

    Thread Starter ZappoB

    (@zappob)

    OMG – that’s exactly what I was looking for!

    Thank you very much for the hint!

    Best regards.

    Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @zappob,

    Glad we could help you. Feel free to leave a review here for our service. That would be really helpful.

    Have a nice day!

    Thread Starter ZappoB

    (@zappob)

    Done!

Viewing 6 replies - 1 through 6 (of 6 total)
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