• Resolved odiliaboost

    (@odiliaboost)


    I’m collecting donations, and people are using the Donate with Stripe – SEPA Direct Debit road to donate money. Amazing, but the money doesn’t show up in our bank account, and the donation keeps having the status ‘Processing’ even after months.

    I don’t know what to do

    The page I need help with: [log in to see the link]

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  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @odiliaboost.

    Glad you reached out.

    SEPA – Direct Debit is part of our Stripe premium add-on, and we are not allowed to support paid services here. However, as you are a paid user, you can reach out to Priority Support here: https://givewp.com/priority-support. Our support team will be happy to help.

    Thanks for using GiveWP! Have a great day.

Viewing 1 replies (of 1 total)
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