Status order in Klarna and iDEAL

  • Resolved Hugo

    (@fullscreen-1)


    8 months, 1 week ago

    Hello everyone,

    I am reaching out to you with an issue we’ve encountered. A customer made a purchase on our website and completed the payment using Klarna. In the Stripe system, I can see that the payment has been successfully processed, the funds have been collected, and the status is marked as ‘Succeeded’. However, in the WooCommerce system on our WordPress site, there has been no change in the order status under the ‘Orders’ tab. We are currently required to manually update the status to process the order.

    I have already set up the webhook as per your guide. This issue only seems to occur with payments made through Klarna and iDEAL, while other payment methods work perfectly fine

    Could you provide any insights on how to resolve this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • dotpro

    (@dotpro)

    We have the same issues with these payment processors. Hopefully there is a fix.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @fullscreen-1,

    Greetings from Webtoffee!

    We understand that you are having an issue with Klarna and Ideal payments. If you could share the logs from Stripe dashboard -> Developers -> Logs of the affected payment intent then it will help us get some insights into the issue. Additional, we would like to know the version of the plugin you are using.

    Thread Starter Hugo

    (@fullscreen-1)

    Hi, @webtoffeesupport

    What email address would you like me to send it to?

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @fullscreen-1,

    You may share the details to us through this link.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @fullscreen-1

    Due to inactivity, we will now consider this thread resolved. Please don’t hesitate to start a new thread or follow up if you require further assistance or have additional questions.

Viewing 5 replies - 1 through 5 (of 5 total)
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