Status of payment after payment doesn’t change

  • Resolved parampampamtam

    (@parampampamtam)


    2 years, 9 months ago

    Dear team!

    Please help me to find whom should I contact to solve this problem – i have Redsys WooCommerce plugin to receive payments with cards. The problem is that after successful payment in the Woocommerce the order doesn’t change the status from waiting payment to paid. Please let me know. Thank you!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello,

    Is the payment confirmed/cleared through Redsys but it is not reflecting the status on your order page?

    The order doesn’t change the status from waiting payment to paid

    Or, is the order status as processing?

    To get more information about the version of Redsys you are using, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Let us know, thanks.

    Thread Starter parampampamtam

    (@parampampamtam)

    The payment was successful – the money was reached account but there was no changes on the order status – waiting for payment.
    here is report 

    
### WordPress Environment ###

WordPress address (URL): https://www.51conceptstore.com
Site address (URL): https://www.51conceptstore.com
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: wp8q_
Tama?o total de la base de datos: 8.21MB
Tama?o de los datos de la base de datos: 7.24MB
Tama?o del índice de la base de datos: 0.97MB
wp8q_woocommerce_sessions: Datos: 1.57MB + índice: 0.05MB + Motor MyISAM
wp8q_woocommerce_api_keys: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_woocommerce_attribute_taxonomies: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_woocommerce_downloadable_product_permissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_woocommerce_order_items: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_woocommerce_order_itemmeta: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp8q_woocommerce_tax_rates: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp8q_woocommerce_tax_rate_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_woocommerce_shipping_zones: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_woocommerce_shipping_zone_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_woocommerce_shipping_zone_methods: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_woocommerce_payment_tokens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_woocommerce_payment_tokenmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_woocommerce_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_actionscheduler_actions: Datos: 0.07MB + índice: 0.03MB + Motor MyISAM
wp8q_actionscheduler_claims: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_actionscheduler_groups: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp8q_actionscheduler_logs: Datos: 0.03MB + índice: 0.03MB + Motor MyISAM
wp8q_commentmeta: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp8q_comments: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp8q_e_events: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_gla_budget_recommendations: Datos: 0.11MB + índice: 0.12MB + Motor MyISAM
wp8q_gla_merchant_issues: Datos: 0.03MB + índice: 0.00MB + Motor MyISAM
wp8q_gla_shipping_rates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_gla_shipping_times: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_litespeed_img_optm: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_custom_fields: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_dynamic_segment_filters: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_feature_flags: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_forms: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_mapping_to_external_entities: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_newsletters: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_newsletter_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_newsletter_option: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_newsletter_option_fields: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp8q_mailpoet_newsletter_posts: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_newsletter_segment: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_newsletter_templates: Datos: 2.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_scheduled_tasks: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp8q_mailpoet_scheduled_task_subscribers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_segments: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp8q_mailpoet_sending_queues: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_settings: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_statistics_bounces: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_statistics_clicks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_statistics_forms: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_statistics_newsletters: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_statistics_opens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_statistics_unsubscribes: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_statistics_woocommerce_purchases: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_stats_notifications: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_subscribers: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp8q_mailpoet_subscriber_custom_field: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_subscriber_ips: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_subscriber_segment: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_user_agents: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_mailpoet_user_flags: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_options: Datos: 2.23MB + índice: 0.08MB + Motor MyISAM
wp8q_postmeta: Datos: 0.52MB + índice: 0.16MB + Motor MyISAM
wp8q_posts: Datos: 0.23MB + índice: 0.04MB + Motor MyISAM
wp8q_termmeta: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp8q_terms: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp8q_term_relationships: Datos: 0.01MB + índice: 0.03MB + Motor MyISAM
wp8q_term_taxonomy: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp8q_tinvwl_analytics: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_tinvwl_items: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_tinvwl_lists: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_usermeta: Datos: 0.05MB + índice: 0.01MB + Motor MyISAM
wp8q_users: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp8q_wc_admin_notes: Datos: 0.03MB + índice: 0.00MB + Motor MyISAM
wp8q_wc_admin_note_actions: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp8q_wc_category_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_wc_customer_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp8q_wc_download_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_wc_order_coupon_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_wc_order_product_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp8q_wc_order_stats: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp8q_wc_order_tax_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_wc_product_attributes_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp8q_wc_product_meta_lookup: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp8q_wc_rate_limits: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_wc_reserved_stock: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_wc_tax_rate_classes: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp8q_wc_webhooks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp8q_yoast_indexable: Datos: 0.20MB + índice: 0.09MB + Motor InnoDB
wp8q_yoast_indexable_hierarchy: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp8q_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp8q_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp8q_yoast_seo_links: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB

### Post Type Counts ###

attachment: 142
custom_css: 3
elementor_library: 5
mailpoet_page: 1
nav_menu_item: 16
page: 13
post: 1
product: 110
shop_coupon: 1
shop_order: 9
shop_order_refund: 1
wpcf7_contact_form: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (14) ###

Contact Form 7: por Takayuki Miyoshi – 5.5.6.1
Elementor: por Elementor.com – 3.6.5
Google Listings and Ads: por WooCommerce – 1.13.4
GTranslate: por Soluciones de traducción multilingüe basadas en Inteligencia Artificial  – 2.9.12
Jetpack Boost: por Automattic – 1.4.2
Jetpack: por Automattic – 11.0
Redsys WooCommerce: por Redsys – 3.3.0
SiteGround Optimizer: por SiteGround – 7.1.1
TI WooCommerce Wishlist: por TemplateInvaders – 1.47.0
Variation Swatches for WooCommerce: por Woosuite – 2.1.5
WooCommerce Payments: por Automattic – 4.2.1
WooCommerce: por Automattic – 6.5.1
Biblioteca de sitios Woostify: por Woostify – 1.3.9
Yoast SEO: por Equipo Yoast – 19.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Base de la tienda: #6 - /
Carrito: #7 - /cart/
Finalizar compra: #8 - /checkout/
Mi cuenta: #9 - /my-account/
Términos y condiciones: #10 - /terminos_y_condiciones/

### Theme ###

Name: Woostify
Version: 2.1.1
Author URL: https://woostify.com/about
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce Payments ###

Version: 4.2.1
Connected to WPCOM: Si
Blog ID: 204670746
Account ID: acct_1Kilrv2HWGEqA4aX

### Plantillas de TI WooCommerce Wishlist ###

Anulaciones: –

### Action Scheduler ###

Completo: 171
Oldest: 2022-05-08 18:43:40 +0200
Newest: 2022-06-08 11:59:38 +0200

Fallida: 1
Oldest: 2022-05-19 19:14:45 +0200
Newest: 2022-05-19 19:14:45 +0200

Pendiente: 2
Oldest: 2022-06-09 05:00:00 +0200
Newest: 2022-06-09 11:59:38 +0200

### Status report information ###

Generated at: 2022-06-08 15:18:13 +02:00
    Plugin Support Sérgio L. a11n

    (@csnlima)

    Hi @parampampamtam,

    Thanks for sending the report.

    Most gateways will report back and set the order status to Processing(payment successful) or Failed (payment unsuccessful). If the shop never receives either signal, it keeps the status on Pending. This tends to be a misconfiguration of payment notification URLs or a plugin conflict.

    Can you please confirm with Redsys plugin support team if all your settings are correct?

    I also found in their support pages that this is a quite common issue. Check the question Los pedidos se quedan a la espera de pago en WooCommerce (NO utilizo CloudFlare) in this page:

    https://redsys.joseconti.com/redsys-for-woocommerce/

    I hope this information helps. Let us know if you need further help from our side.

    Best,

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @parampampamtam!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    If you have any new questions, I recommend creating a new thread.

    Thanks!

    Thread Starter parampampamtam

    (@parampampamtam)

    hi! i put the IP that the Redsys provided to me to the whitelist of Cloudflare but the problem still exist – here is the last interaction please take a look on it.

    Detalle de la notificación 1Fecha y hora20/06/2022 13:05:09Tipo notificaciónHTTPModo de comunicaciónAsíncronaResultado operación0000Cod. respuesta servidorError (-1 Server returned HTTP response code: 403 for URL: https://www.51conceptstore.com/?wc-api=WC_redsys)Destino notificaciónhttps://www.51conceptstore.com/?wc-api=WC_redsysDatos notificaciónDs_SignatureVersion=HMAC_SHA256_V1&Ds_MerchantParameters=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&Ds_Signature=VzoldN5A5n2WE6ILgnpvgZ8zsNGthuFnK4eIAG8S38o=

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