Status is not updating after successful payment by cart in Redsys gateway

Hi, @moizmandhas

It’s about Cloudflare; it’s blocking Redsys. You need to configure Cloudflare to allow the Redsys bot to notify the site.

Check this post for do it > https://tabernawp.com/desbloquear-redsys-cloudflare-2021-02-01.html

It’s in Spanish, but that’s because there is no documentation in English to do it.

Regards

Hi
Thank you for your reponse
I had deactivated the whole browser security to test that again same issue

2024-03-04T12:27:22+00:00 Notice Helping to understand the encrypted code: Additional context2024-03-04T12:27:22+00:00 Notice DS_MERCHANT_AMOUNT: 010 Additional context2024-03-04T12:27:22+00:00 Notice DS_MERCHANT_ORDER: 935000114978 Additional context2024-03-04T12:27:22+00:00 Notice DS_MERCHANT_MERCHANTCODE: 356191049 Additional context2024-03-04T12:27:22+00:00 Notice DS_MERCHANT_CURRENCY: 978 Additional context2024-03-04T12:27:22+00:00 Notice DS_MERCHANT_TRANSACTIONTYPE: 0 Additional context2024-03-04T12:27:22+00:00 Notice DS_MERCHANT_TERMINAL: 999 Additional context2024-03-04T12:27:22+00:00 Notice DS_MERCHANT_MERCHANTURL: https://luasports.com/?wc-api=WC_Gateway_redsys Additional context2024-03-04T12:27:22+00:00 Notice DS_MERCHANT_URLOK: https://luasports.com/finalizar-compra/order-received/114978/?key=wc_order_LzrlT6ODSl0Xi&utm_nooverride=1 Additional context2024-03-04T12:27:22+00:00 Notice DS_MERCHANT_URLKO: https://luasports.com/carrito/?cancel_order=true&order=wc_order_LzrlT6ODSl0Xi&order_id=114978&redirect&_wpnonce=581dd0c3e7 Additional context2024-03-04T12:27:22+00:00 Notice DS_MERCHANT_CONSUMERLANGUAGE: 001 Additional context2024-03-04T12:27:22+00:00 Notice DS_MERCHANT_PRODUCTDESCRIPTION: Order 114978 Additional context2024-03-04T12:27:22+00:00 Notice DS_MERCHANT_PAYMETHODS: T Additional context2024-03-04T12:27:22+00:00 Notice DS_MERCHANT_MODULE: WooCommerce_Redsys_Gateway_Light_5.3.0_www.remarpro.com Additional context2024-03-04T12:28:18+00:00 Notice $is_redsys_order: YES Additional context

Hi @moizmandhas,

Please go to the Redsys terminal website (Web Canales) > Operations > press search > Look for an authorized operation but not marked as paid in WooCommerce > To the right of the operation, press on the eye > And copy and paste everything that appears on that page, please, including the notification boxes you’ll see at the bottom.

There we will see what Redsys encounters when going to notify the site.

Hi here is the detail

Fecha y hora 14/03/2024 10:38:08 Comercio 356191049 Terminal 999 Descripción Pedido 115627 Fecha de sesión 14/03/2024 Tipo de operación Autorización N.o pedido 621000115627 Resultado operación Autorizada N.o autorización 685603 Importe 0,10 EUR Importe devuelto 0,00 EUR N.o sesión 1 Tipo de pago Challenge Visa Moneda EUR(978) No de tarjeta 492167******3000 País de tarjeta Espa?a IP 88.10.8.79 País de conexión Espa?a Código tipo operación 0 Permite devolución Si Método de autenticación 3DSecure 2.0 08 Cód. ECI 05 – Segura Exención enviada por el comercio No se ha enviado exención Exención tras análisis PSD2 del SIS No se ha fijado exención Respuesta TRA No se ha pasado el análisis TRA Acción a aplicar Autenticar Resumen operación Sin acción rese?able Detalle de la notificación 1Fecha y hora14/03/2024 10:39:14Tipo notificaciónE-MailModo de comunicaciónAsíncronaResultado operación0000Cod. respuesta servidorCorrecto (OK)Destino notificació[email protected] notificaciónDs_Terminal:999; Ds_Response:0000; Ds_Amount:10; Ds_SecurePayment:1; Ds_Card_Type:D; Ds_Card_Country:724; Ds_Card_Brand:1; Ds_ProcessedPayMethod:78; Ds_ConsumerLanguage:1; Ds_Date:14/03/2024; Ds_Order:621000115627; Ds_MerchantCode:356191049; Ds_TransactionType:0; Ds_Hour:10:39; Ds_AuthorisationCode:685603; Ds_Currency:978; Server URL: sis.redsys.es

Hi @moizmandhas,

The problem is that HTTP notifications are not active on the terminal, only email notifications are.

Go to the Redsys terminal (Web Canales) > Comercio > Press on search, and when it shows you the terminal(s), press the eye on the right hand side of the terminal.

You must select an option that says “HTTP” under “Online Notification.”

Hi
Thank you for your response
I had updated what you had mentioned but still the same issue after successfully landing on our website status of order not changing.
Is there any else which will create this issue?

Ok, @moizmandhas,

Please check the Redsys logs again. Now the HTTP notification should appear, and we will see what happens when going to notify the site.

Regards