Status: Importing Customers – Stuck

  • Resolved thisisnuts

    (@thisisnuts)


    10 months, 2 weeks ago

    Hello, After clearing db cache, and analytic cache, when i try to import historical data, the page gets stuck on “Status: Importing Customers”

    I have tried to stop and restart, increasing the server memory and vcpu count.

    All the plugins are up to date, same with wordpress, woocomerce and the database version

    I have also tested with disabling all the plugins however the issue still persists.

    Can someone point me on where i should be looking to troubleshoot this issue?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Do error logs show anything – WP-DEBUG – WordPress.com Support?

    By any chance are you using Query Monitor?

    Awhile back I had an issue with WP All Import when trying to import customers. Turned out it was caused by something to do with Query Monitor, if I remember correctly.

    Wasn’t any particular error with QM or All Import, just had a clash for a reason I no longer remember. Just a thought.

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @thisisnuts,

    Thanks for reaching out!

    To add to what @rokmeglic and @johnnydanger27 have mentioned, the historical data import uses?Action Scheduler?to queue jobs that process the existing data on your store, building tables of aggregate data to be used in Reports.

    I would recommend installing the?WP Crontrol?plugin to see if there are any errors causing?WP Cron?to not run as expected, potentially keeping actions stuck in a “Pending” state . More specifically, we want to see that the following have executed without any issues:

    • wc admin_import_batch_init_orders
    • wc-admin_import_batch_init_customers

    You can read our support guide on Debugging WP-Cron which provides more information on this.

    Additionally, can you please go to Tools → Scheduled Actions, then go to the Pending tab and send us a screenshot of that page?

    You can use?https://snipboard.io?to send us a screenshot link.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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