Status does not change

Hi @ivanivanov18

So CartBounty is tracking shopping carts from the moment an item is placed in the cart. And as soon as the user reaches the “Thank you” page of WooCommerce, there is a trigger that automatically removes abandoned cart and you should no longer be seeing them int he abandoned cart list.

If this is not happening, most likely the theme you are currently using does not have the necessary woocommerce_checkout_order_processed trigger on your “Thank you” page or one of your installed plugins is preventing this final trigger from firing.

How to debug this:
a) Try switching to a default Storefront theme and test if abandoned cart gets removed once you reach your “Thank you” page
b) If the first test fails and abandoned cart is still not removed, please try briefly disabling all of your plugins except WooCommerce and CartBounty and test it then.

Let me know if you need assistance.

Best,
Nauris

@nauriskolats I am still seeing the same issue since past week. Is there any solution yet? Can you share the cart bounty trigger and I manually add it to my functions.php file?

Hi @geminiboy786, thank you for your message.
There is not really a hook that should be added to functions.php file, however you should test check and make sure that this woocommerce_new_order hook is fired after an order is placed. It is the hook that triggers the function that changes abandoned cart status.

How to confirm? Can you tell me a way?

You could try that by switching to default Storefront theme and leaving only WooCommerce and CartBounty enabled.

After that create an abandoned cart, wait for the reminder to arrive and then use the link to restore cart and place an order. Then see if the cart remains in the abandoned cart list.