Status completed with failed payment

  • Resolved clicklabsde

    (@clicklabsde)


    1 year, 4 months ago

    Hello, we made a shop for one of our customers and have a problem with this plugin. A lot of the buyers have problems with purchasing through Mollie. But the bigger problem is that their orders are set to “completed” and “payed” even though Mollie says that the payment failed and the order is cancelled. Do you have any idea what we can do?

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  • Plugin Support Femi

    (@femiyb)

    Hello,

    I’m sorry to hear about the issues you’re facing with the Mollie plugin on your customer’s shop. It seems like a complex problem, and the best course of action would be to contact Mollie Tech Support directly to resolve it. They have the expertise and resources to investigate and provide a solution for the discrepancies between order statuses and payment statuses.

    You can reach out to them through this link: Mollie Tech Support. They will be able to assist you more effectively and provide guidance on how to address this issue.

    I hope this helps.

    Regards,
    Femi

Viewing 1 replies (of 1 total)
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