Status Completed instead of Pre-ordered in Free Version

  • Resolved seamusx

    (@seamusx)


    2 weeks, 4 days ago

    Hi!

    I cannot reach to let the plugin set the status pre-ordered after the completion of the checkout process of a pre-order products.

    The status is present in the system, I can change it in the order editing.

    Problem is that when the user checkout the order, it became directly completed and not ‘pre-ordered’ as exptected

    can you help me?

    thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mathdaniel

    (@mathdaniel)

    Hello,

    I hope you are well.

    To access the “Pre-Order Transition Status” feature more comprehensively, I invite you to explore what the premium version offers for more complete status functionality:

    https://brightplugins.com/docs/how-to-change-order-status-when-the-pre-order-date-arrives/

    Please let us know how it goes; we’re here to help.

    Best regards,
    Peace!

    Plugin Support mathdaniel

    (@mathdaniel)

    Hi,

    If you are specifically referring to why the order status is marked as completed when completing a checkout process for a pre-order product, then please, to rule out any configuration or site conflicts, let’s follow some steps that will help us provide you with the right assistance. Let’s start with this:

    Specify which payment method you are using.
    This might be the cause of the issue.

    Let us know so we can continue helping you if necessary.

    Best regards, peace!

    • This reply was modified 2 weeks, 4 days ago by mathdaniel.
    Thread Starter seamusx

    (@seamusx)

    Hi! I tried with credit card and also with delayed paymnet in cash, both at the end of the transaction made the order ‘Completed’ and not ‘pre-ordered’ as I would expect.

    Maybe something worng in my configuration of the free plugin?

    Plugin Author Kleinmann

    (@kleinmannbrightvessel)

    Hello @seamusx,
    I hope you are well

    The status should be set to ‘pre-ordered’,
    Please reach out to us through our support system so that we can help you.

    Due to forum policies, we are not able to share any credentials, provide files/patches, or sensitive information here.

    – Best Regards

Viewing 4 replies - 1 through 4 (of 4 total)
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