Status after payment

Hello @alfonsoseinto

In order to answer your question, you would need to specify more what situation you are encountering. There are 2 things we need to split up for this question: WooCommerce Orders & PayPal Transactions.

If your question is regarding the WooCommerce order, it would be best to read this document, that explains the flow of the WC orders.
The PayPal Transactions can be affected by some activities from WooCommerce, but this is mostly following the WooCommerce orders and how they are handled.

When a payment has been performed successfully, the WooCommerce order should go to “processing”, unless it is a virtual/downloadable product, then it goes to “completed”

It is hard to give you a proper response, without knowing what the situation is. Please provide more details for us to give you a correct response.

Kind regards,
Joost

I see in my BO that there are other plugins where you can change the status after payment.

When a client uses your plugin the order changes from Pending payment to Completed, automatic, then I have to change it to Processing, manual.

Hello @alfonsoseinto

If this is done for a virtual/downloadable product, then this is the correct behavior. Unfortunately, we don’t know any specifics of the situation you are describing, so we would need to get more details from you in order to help you out further.

If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)

Kind regards,
Joost

Thank you!

Hello @alfonsoseinto

I believe this answered your question, or possibly you are going to open a private engagement. Because of this, I will mark this thread as resolved. If this is not correct, please let me know and we can reopen this thread.

Kind regards,
Joost

More than correct, thank you!