Stats Overview not showing Stats of orders

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  • Hi!

    Can you please check in Analytics – Overview that you also see no sales figures there?

    Can you check in Analytics – Settings that you are not excluding any relevant order statuses from the reports?

    The documentation here indicates how to toggle the visibility of different views in the Analytics dashboard: https://docs.woocommerce.com/document/woocommerce-analytics/#analytics-dashboard__toggle-stats

    Without knowing your site configuration, I don’t know whether your software is up to date. Can you check whether you are running the latest versions of WooCommerce and WordPress?

    If you need to update these, please do so, then you could try importing previous orders after the update:

    1. Go to Analytics > Settings
    2. At the very bottom, you’ll see the option to import previous orders and customers.
    3. Press start for that process to run

    If you have no luck, if you can share your site’s System Status Report from WP Admin > WooCommerce > Status > System Status > Click – Get system report With that information, we can understand how your site is set up.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

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