Stats missing after server move

  • Resolved camrie

    (@camrie)


    4 years, 1 month ago

    My site stats are missing after moving hosts and relinking jetpack. How do I correct this? I checked the database options and I’m logged in with the same user name as the original site.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi @camrie,

    Could you post your site URL here, so I can have a look?
    ?
    Thanks!

    Thread Starter camrie

    (@camrie)

    Site is:
    blissnmisc.com

    Thanks!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Thanks, @camrie!

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That’s what happened on your site.

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting/reconnecting to WordPress.com:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/

    You should be all set, but let me know if you still notice something off. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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