Stats in Woo-App empty

  • Resolved weltweitword

    (@weltweitword)


    1 year, 7 months ago

    Hi,

    this is probably the same issue as here, but as it’s not my topic I decided to rather start a new one.

    Logged into the backend the stats show right now this:

    but inside the Woocommerce app it only shows orders, neither visitors nor conversion:

    though it has been showing the stats before!?! Any idea what might be the problem?

    Here’s the status report:

    ### WordPress Environment ###

WordPress address (URL): https://mysite
Site address (URL): https://mysite
WC Version: 7.5.1
REST API Version: ? 7.5.1
WC Blocks Version: ? 9.6.6
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.28
PHP Post Max Size: 128 MB
PHP Time Limit: 180
PHP Max Input Vars: 4000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 8.0.32
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.5.1
WC Database Prefix: mysite_
Total Database Size: 65.01MB
Database Data Size: 60.86MB
Database Index Size: 4.15MB
mysite_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
mysite_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mysite_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mysite_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
mysite_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mysite_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mysite_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mysite_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mysite_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mysite_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mysite_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
eirotu_mysite_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
eirotu_mysite_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
eirotu_mysite_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
eirotu_mysite_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
eirotu_mysite_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
eirotu_mysite_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
eirotu_mysite_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
eirotu_mysite_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
eirotu_mysite_options: Data: 2.52MB + Index: 0.06MB + Engine InnoDB
eirotu_mysite_postmeta: Data: 1.52MB + Index: 0.14MB + Engine InnoDB
eirotu_mysite_posts: Data: 1.52MB + Index: 0.06MB + Engine InnoDB
eirotu_mysite_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
eirotu_mysite_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
eirotu_mysite_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
eirotu_mysite_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
eirotu_mysite_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
eirotu_mysite_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
eirotu_mysite_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mysite_actionscheduler_actions: Data: 0.27MB + Index: 0.20MB + Engine InnoDB
mysite_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_actionscheduler_logs: Data: 0.20MB + Index: 0.14MB + Engine InnoDB
mysite_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mysite_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
mysite_duplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
mysite_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
mysite_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mysite_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mysite_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
mysite_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mysite_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mysite_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_options: Data: 7.06MB + Index: 0.14MB + Engine InnoDB
mysite_postmeta: Data: 22.52MB + Index: 0.69MB + Engine InnoDB
mysite_posts: Data: 23.44MB + Index: 0.30MB + Engine InnoDB
mysite_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mysite_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mysite_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mysite_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mysite_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
mysite_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mysite_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
mysite_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mysite_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mysite_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mysite_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mysite_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mysite_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
mysite_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mysite_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
mysite_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mysite_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mysite_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mysite_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 114
custom_css: 1
customize_changeset: 33
elementor_library: 14
elementor-hf: 1
mep_events: 1
nav_menu_item: 9
oceanwp_library: 2
page: 18
post: 2
product: 17
product_variation: 22
revision: 1113
shop_order: 29
shop_order_refund: 3
wp_global_styles: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Custom Fonts: by Brainstorm Force – 1.3.7
DHL Shipping Germany for WooCommerce: by DHL – 3.3.0
Elementor Pro: by Elementor.com – 3.12.2
Elementor: by Elementor.com – 3.12.1
Jetpack: by Automattic – 12.0
Ocean Cookie Notice: by OceanWP – 2.0.4
Ocean Elementor Widgets: by OceanWP – 2.3.6
Ocean Extra: by OceanWP – 2.1.6
Ocean Full Screen: by OceanWP – 2.0.4
Ocean Hooks: by OceanWP – 2.0.2
Ocean Instagram: by OceanWP – 1.2.0
Ocean Social Sharing: by OceanWP – 2.0.3
Ocean Sticky Header: by OceanWP – 2.0.6
WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.0.7
WooCommerce Payments: by Automattic – 5.7.0
WooCommerce PayPal Payments: by WooCommerce – 2.0.4
WooCommerce Shipping & Tax: by WooCommerce – 2.2.4
WooCommerce: by Automattic – 7.5.1
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.14

WPForms Lite: by WPForms – 1.8.1.1

### Inactive Plugins (0) ###


### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #1321 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #1324 - /my-account/
Terms and conditions: #1597 - /terms-and-conditions/

### Theme ###

Name: OceanWP Child
Version: 1.0
Author URL: https://www.webdesign.com
Child Theme: ?
Parent Theme Name: OceanWP
Parent Theme Version: 3.4.3
Parent Theme Author URL: https://oceanwp.org/about-oceanwp/
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
mysite-ocean/woocommerce/emails/customer-completed-order.php
mysite-ocean/woocommerce/emails/customer-invoice.php
mysite-ocean/woocommerce/emails/customer-new-account.php
mysite-ocean/woocommerce/emails/customer-note.php
mysite-ocean/woocommerce/emails/customer-on-hold-order.php
mysite-ocean/woocommerce/emails/customer-processing-order.php
mysite-ocean/woocommerce/emails/customer-refunded-order.php
mysite-ocean/woocommerce/emails/customer-reset-password.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php


### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: DE
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-04-11 20:57:12 +02:00
Options: ?
Notes: 45
Onboarding: completed

### WooCommerce Payments ###

Version: 5.7.0
Connected to WPCOM: Yes
Blog ID: xxx
Account ID: acct_xxxx

### Action Scheduler ###

Canceled: 3
Oldest: 2023-03-21 14:37:53 +0100
Newest: 2023-03-21 18:05:55 +0100

Complete: 383
Oldest: 2023-03-14 18:00:56 +0100
Newest: 2023-04-11 12:51:40 +0200

Failed: 519
Oldest: 2023-03-21 12:12:28 +0100
Newest: 2023-04-11 13:08:30 +0200

Pending: 9
Oldest: 2023-04-11 14:08:30 +0200
Newest: 2023-04-11 23:47:52 +0200


### Status report information ###

Generated at: 2023-04-11 13:29:47 +02:00
`

    …and here’s the error.log

    2023-04-07T11:46:23+00:00 CRITICAL Uncaught Error: Attempt to assign property "section" on null in /var/www/vhosts/myhoster/mysite/wp-content/themes/oceanwp/inc/woocommerce/woocommerce-config.php:323
Stack trace:
#0 /var/www/vhosts/myhoster/mysite/wp-includes/class-wp-hook.php(308): OceanWP_WooCommerce_Config::woo_section(Object(WP_Customize_Manager))
#1 /var/www/vhosts/myhoster/mysite/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#2 /var/www/vhosts/myhoster/mysite/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#3 /var/www/vhosts/myhoster/mysite/wp-includes/class-wp-customize-manager.php(934): do_action('customize_regis...', Object(WP_Customize_Manager))
#4 /var/www/vhosts/myhoster/mysite/wp-includes/class-wp-hook.php(308): WP_Customize_Manager->wp_loaded('')
#5 /var/www/vhosts/myhoster/mysite/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#6 /var/www/vhosts/myhoster/mysite/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#7 /var/www/vhosts/myhoster/mysite/wp-settings.php(645): do_action('wp_loaded')
#8 /var/www/vhosts/myhoster/mysite/wp-config.php(85): require_once('/var/www/vhosts...')
#9 /var/www/vhosts/myhoster/mysite/wp-load.php(50): require_once('/var/www/vhosts...')
#10 /var/www/vhosts/myhoster/mysite/wp-blog-header.php(13): require_once('/var/www/vhosts...')
#11 /var/www/vhosts/myhoster/mysite/index.php(17): require('/var/www/vhosts...')
#12 {main}
  thrown in /var/www/vhosts/myhoster/mysite/wp-content/themes/oceanwp/inc/woocommerce/woocommerce-config.php on line 323
    • This topic was modified 1 year, 7 months ago by weltweitword.
Viewing 1 replies (of 1 total)
  • Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @weltweitword ,

    Thanks for reaching out!

    I understand that the stats in the WooCommerce app are empty, however these are being displayed correctly when logging into your wp-admin using a browser, is this correct?

    We’d like to take a closer look. Please contact us directly at WooCommerce.com → My Account → Support. You may need to create an account before you can access that page.

    Further support will be provided there ??

    Cheers!

Viewing 1 replies (of 1 total)
  • The topic ‘Stats in Woo-App empty’ is closed to new replies.