Stats are gone after staging

  • Resolved mauwiks

    (@its7376)


    2 years, 5 months ago

    Hello, I created a clone for another domain from my original blog and the stats were transferred even if I have chosen to keep the stats in the original domain.

    Please move the stats back to my original domain from the new domain:

    Original: justhamster.com
    New Domain: smalls.pet
    User: mauamolat

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @its7376

    I can see that your website had experienced an Identity Crisis, which usually happens when cloning your website without disconnecting Jetpack first.

    I’ve rectified this now; however, the process disconnected Jetpack from both websites as a side-effect, you can now reconnect it using our steps:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/

    If you wish to prevent this from happening in the future, you can disconnect Jetpack before cloning/migrating your website, and then reconnect it again when the process is completed.

    Reference for us: 210994006/207981780

    Thread Starter mauwiks

    (@its7376)

    Let me check. Thanks!!!!

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hi there,

    Sure, let us know if you still see the issue or need any other help from us. ??

    Plugin Support Alba

    (@ctdealba)

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

    But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.

    Best,
    Alba

Viewing 4 replies - 1 through 4 (of 4 total)
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