Statistics tab not showing data in backend for voted polls

  • Resolved andypp

    (@andypp)


    1 month ago

    Dear Support Team,

    I’m encountering an issue with the statistics feature in the plugin’s backend. When I open a poll and navigate to the “Statistics” tab, no statistics are displayed for the poll, despite the polls having already received many votes.

    Could you please advise on how to resolve this issue?

    Thank you for your help!

    Andy

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @andypp,

    Thank you for your topic.

    Could you please provide a screenshot so we can better understand the case?
    Additionally, please let us know your current version of the Poll Maker plugin, as well as your current WordPress version.

    Looking forward to your reply.

    Thank you.

    Thread Starter andypp

    (@andypp)

    Thank you for your reply.

    Here’s a link to a screenshot showing the issue on the “Statistics” tab for a poll with active votes: https://ibb.co/GCdrLTx

    Here is the additional information:

    WordPress version: 6.4.5
    Poll Maker plugin version: 5.4.8
    URL of the page where the issue occurs: /wp-admin/admin.php?page=poll-maker-ays-results-each&poll=7&title=TITLE (where TITLE is an example)

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @andypp,

    Thank you for your reply.

    I want to mention that we checked the case on our end, and everything is functioning properly.
    It seems to be an individual case on your side.

    Our development team will need additional information to assist you further and investigate the case thoroughly.
    So, please contact us via this form . Our customer care specialists are ready to check your case and help you accordingly as soon as possible.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    For other readers, we are closing the ticket as the customer contacted us via email.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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