STATISTICS ERROR

  • Resolved ant0nell0

    (@ant0nell0)


    4 years, 2 months ago

    My last campaign was sent to (e.g.) 10.000 users and reached a read percentage of 33% (about 3300 users read the email).

    I duplicated the campaign to send again to the user never opened the email. Within the “segment creation” sectio (part of the mail creation process) I created a filter for the users who not read the email. Unfortunately the count that comes from this filter…. is wrong (is not the 67% of not-reading users). How I can act to be sure to not send again to the users that already opened the mail? I think this is a bug… starting from the penultimate ver. Hope you can help me ’cause I really need to respect my sending plan. Best, Antonello

    • This topic was modified 4 years, 2 months ago by ant0nell0.
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  • Hi @ant0nell0,

    As that’s an issue belong to your data on your website. I would suggest you to contact us using our contact form on our website. This way I can have a look at your data and see what’s going wrong. Please let me know once it is done so I can take a look by myself.

    On another side please keep in mind that the reading ratio isn’t 100% accurate.
    As you might now some people read your emails using an email clients that blocks pictures. Without pictures being loaded then AcyMailing can’t know if the receiver has opened the email or not.

    So sending email to thus who didn’t read might imply sending email to someone who read the email but blocked the images which allow Acy to know it.

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