Statistics after reconnection

  • Resolved tspmedientechnik

    (@tspmedientechnik)


    4 years, 8 months ago

    Hi there!
    I had to reconnect a website to jetpack, which has happened to me in the past.
    The bad thing this time is that all the old statistics are gone. How can I get access to it again?

    The page I need help with: [log in to see the link]

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  • Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    Looking at our logs, wandern-in-neualbenreuth.de was only connected for the first time around 21 hours ago. What most likely happened here is that you reconnected it under a different domain than was used for the original Jetpack connection. Did you change your site’s domain at any point? And if so, do you remember the original domain?

    Just prior to that connection, a connection for wandern-in-badneualbenreuth.de was removed from the same WordPress.com account. Does that sound familiar to you?

    Thread Starter tspmedientechnik

    (@tspmedientechnik)

    Thanks for your help!
    Yes, we planned to change the domain, but had not yet done so completely. We had to reset our website due to a bug.
    The old statistics were visible again when the transfer to the new domain was completed without errors. The days in between are missing.

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