Statement Descriptor Error

  • Resolved cullen90

    (@cullen90)


    8 months, 3 weeks ago

    Having real trouble saving settings – each time I’m getting: The customer bank statement is invalid. Please make sure it:
    – Has between 5 and 22 characters

    What am I doing wrong? Logs are clear!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @cullen90,

    Are you currently using the latest version of WooCommerce Stripe Payment Gateway, or is it happening with an older version that you’re using? Why not try updating to the latest version to see if that resolves the issue?

    Additionally, please can you share a copy of the following:

    • System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

    Looking forward to resolving this issue for you.

    Plugin Author Diego

    (@diegocwp)

    Hey @cullen90!

    There seems to be a problem with the previously stored bank statement descriptor; I created an issue to track this: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2971

    In the meantime, you should be able to fix this by removing your previous statement descriptor from the plugin configuration; for example with this WP-CLI command:

    wp option patch update woocommerce_stripe_settings statement_descriptor ''

    Just to note, the issue reported here is fixed by?#2987.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 3 replies - 1 through 3 (of 3 total)
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