Starting troubles

Hi Coen,

There’s a few things that could be the cause of the issues. Take a look at this document and see if any of it helps you out.

https://support.wordfence.com/support/articles/1000010338-my-scans-are-not-starting-what-should-i-do-

Let us know if you are still having trouble.

Thanks!
Brian

Hi Brian,

Thanks for replying. Yes, I checked all the FAQs. One of the (main?) issues as mentioned above, seems to be that changed options seem not to be saved (first paragraph), the system keeps showing a clock indicating it is working. Most FAQs concern changing the options, so there is little I can do. Please advise. Kind regards, Coen

Coen,

Let’s have you try removing the plugin and table data. Once removed, reinstall the plugin.

https://support.wordfence.com/support/articles/1000010321-how-can-i-remove-all-wordfence-data-or-reset-wordfence-to-the-default-settings-

If the problem persists then we can move on to further troubleshooting, but I’d like to rule out a bad install first.

-Brian

Hello Brian,

Sorry I didn’t tell you, but I tried so, and couldn’t get the options saved in step 3 …
Regards, Coen

Are you able to check your error logs for corruption in your mysql tables? You may need to repair using phpmyadmin.

-Brian

I’m afraid I cannot find error logs.
I can access phpmyadmin, but have no experience with it.
Thank you, Coen

Can you have your host run a check on your mysql tables?