Starter template library is empty

  • Resolved dutchpuppet

    (@dutchpuppet)


    6 months, 1 week ago

    I teach students how to built a website. We have about 125 students. They all follow the same steps. They have the same webhost. Strangely a few students (about 10 students) have an empty library when they want to choose a template. We wanted to built with the classic template and Elementor. Blocksy and beaver are all empty too. We already tried the following:

    • Refresh the library page
    • Deactivate and/or remove plugin and install/reactivate plugin Starter templates.
    • Deactivate all other plugins and only use plugin starter template.

    We really can’t find the solution to solve this. Can you help?

    Regards,

    ingrid

    • This topic was modified 6 months, 1 week ago by dutchpuppet.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 16 through 20 (of 20 total)
  • Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @rosesage,

    We released another update about one day ago. If you are still facing the problem even with the latest current version, please start your own thread and put the details of the problem you are facing. Share a screenshot or even video on your thread. We will try our best to help you there.

    Kind regards,
    Herman ??

    Hi. I’m having the same problem. I tried to sync but it didn’t work for me. When I try to sync my whole page goes blank.

    • This reply was modified 1 month, 1 week ago by ootamaraoo.
    Plugin Support Aradhy Singh (BSF)

    (@bsfaradhy)

    Hi @ootamaraoo,

    The issue seems to be occurring because the sync process isn’t completing. Could you try force-syncing the templates by adding &st-force-sync=true to the URL and pressing enter? Refer to this screenshot, please.

    This will prompt the templates to sync on the next screen.

    Hope this helps!

    Kind regards,
    Aradhy ??

    Hi Aradhy,

    thanks for your help! Unfortunately, it still doesn’t work. I tried it multiple times using different browsers but still doesn’t work. Now I even get a completely blank page sometimes.

    Do you have any further suggestions that may help?

    Thank you! ??

    Plugin Support Aradhy Singh (BSF)

    (@bsfaradhy)

    Hi @ootamaraoo,

    In that case, maybe it will be better if you can reach out to us through our Support Portal, so we can have a closer look at your site. Also, we respond faster there.

    Once you open a ticket, please mark this thread as Resolved.

    Kind regards,
    Aradhy ??

Viewing 5 replies - 16 through 20 (of 20 total)
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