Started getting failed Stripe webhook attempts

  • Resolved jon0x0

    (@jon0x0)


    4 years, 9 months ago

    Woocommerce Stripe plugin issue:

    I got the email from Stripe saying ‘Stripe webhook delivery issues’
    and
    Here is the summary of errors we have received when sending you webhooks:
    * 85 requests could not connect to the server associated with the Webhook.

    Looking at the logs, as of June 20th Stripe started tp get failed webhook attempts (before this they were all succeeding). No changes were made on the site.

    I have tried to make sure everything is up to date after that (updating the plugin, verifying endpoint and keys), but they are still not succeeding.

    Any ideas what’s going on / how to fix.
    Or is the right answer to just delete the webhook.
    I have a pretty basic ecommerce site, nothing fancy here.
    What does the webhook do for the plugin / what is the impact of just deleting it.

    Thanks in advance.

    • This topic was modified 4 years, 9 months ago by jon0x0.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Not wanting to hijack, but just letting you know I’m also having the same problem. I suspect when we updated the plugin.

    Plugin Support Mike Straw

    (@mikestraw)

    Hi @jon0x0 ,

    It’s possible that the webhook settings disconnected from Stripe for some reason. That webhook is necessary for Stripe to report back the status of payments made on your site, so you’ll need that if you are using Stripe to accept payments.

    Make sure your webhook endpoint, publishable key, secret key, and webhook secret match on your site (WooCommerce > Settings > Payments > Stripe > Webhook Endpoints) and on the Webhook Setting of your Stripe dashboard.

    Webhook
    Link to image: https://d.pr/i/68oQx6

    If that doesn’t fix the issue, there may be other errors happening, a review of the WooCommerce logs under WP Admin > WooCommerce > Status > Logs may help with identifying other errors.

    Let us know what you find!

    • This reply was modified 4 years, 8 months ago by Mike Straw. Reason: Fixed HTML

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    – Joey

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Started getting failed Stripe webhook attempts’ is closed to new replies.