Star ratings shown incorrect on Google

  • Resolved kimoves

    (@kimoves)


    6 years, 9 months ago

    Hi again!

    Still loving the plugin but I’ve found an interesting issue when review ratings are indexed in Google.

    When Google finds star ratings on a webpage it may choose to shown these ratings on their search results. Unfortunately it reads ratings by your plugin incorrectly.

    I have two examples, first look at this review:
    https://www.bogtanken.dk/anmeldelser/anmeldelse-af-mithos/
    As you can see it has been given an overall rating of 5 (ignored by Google). It has been given sub ratings of: 4.7, 4.9 and 4.8.
    Unfortunately Google reads these ratings as:
    A score of 4.8 was given on a scale where 4.7 is the lowest and 4.9 is the highest score.

    You can see how Google index this by searching the string below. Note how Google displays the score as 2.5 out of 5 stars:
    “mithos anmeldelse bogtanken”

    Lets also look at this review:
    https://www.bogtanken.dk/anmeldelser/lucie-anmeldelse/

    As you can see it has been given an overall rating of 5 (ignored by Google). It has been given sub ratings of: 4.8, 4.8 and 4.9.
    Google reads these ratings as:
    A score of 4.8 was given on a scale where 4.8 is the lowest and 4.9 is the highest score.

    You can see how Google index this by searching the string below. Note how Google displays the score as 1 out of 5 stars:
    “lucie anmeldelse bogtanken”

    The problem must be the words you use for the sub ratings:
    “reviewRating”:{“@type”:”Rating”,”worstRating”:”4.7″,”bestRating”:”4.9″,”ratingValue”:”4.8″}}

    If this could be corrected somehow so that the names worstRating, bestRating and ratingValue was given to:
    worstRating was 1, bestRating was 5 and ratingValue was the overall rating given.
    The subrating names should be something that would not confuse Google such as “subratA”, “subratB”, “subratC”.
    But thats just my suggested solution based on my very limited knowledge of your scripts coding.

    Thank you for once again for your great plugin.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Kemory Grubb

    (@w33zy)

    Hey kimoves,
    Thanks for this feedback. After reading through what you have written and schema.org documentation on the “Review” schema, I now have a better understanding of what the bestRating and worstRating values mean.

    Initially I thought the values were for the individual review, I now understand it is for the review system as a whole. It is a simple fix I can push out right now.

    Also, the plugin’s review system is designed so that if you only have a “5 star review” it will show that to Google, however if you also used a “Review Score” it will show that to Google instead. So the review score has precedence over the 5 star rating.

    Is this system OK with you or would like an option to select which score Google sees?

    I will await your response before I push the v1.8.1 update.

    Thread Starter kimoves

    (@kimoves)

    Thanks for your quick response on this. If by “Review Score” you mean the average score (overall score) of the sub scores given, then that is fine. Both options are good really ??
    Thanks again!

    Plugin Author Kemory Grubb

    (@w33zy)

    By “reviews score” i am referring to the subsection scores. So I will leave it as is and add the option to choose later.

    I will push the fix for the this current issue in about 5 minutes

    Thread Starter kimoves

    (@kimoves)

    Thanks again!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Star ratings shown incorrect on Google’ is closed to new replies.