Star rating not showing even with the right settings

Hello @toutpourmasante ,

Okay, I have checked your site and it looks like the plugin Customer Reviews for Woocommerce is overriding the default review sections structure that comes with WooCommerce.

In that case, the plugin is responsible to show the star rating on the site.

I will recommend getting in touch with the plugin developer in their forum to get help with their plugin.

Thank you ??

Thanks. I will.

I tried to reproduce the problem, being a logged-in user or not, and I cannot reproduce the problem. The stars are displayed.

I can’t find any clue if I inspect the source code of the page

Regards

Hi there,

Since this was related to a separate plugin that overrides the default WooCommerce code I am unable to comment on how they are managing the ratings.

I hope you got a solution already from them. I am marking this thread as resolved. If you have any other queries, feel free to open a new thread.

Thank you ??

Hi,

Actually their plugin is working very well.
I don’t think it is a conflict with their plugin.

I just noticed something strange. When I validated some reviews few days ago, the stars were displayed. But today, there is no stars anymore…
Can it be a problem with a cache plugin ?

• This reply was modified 3 years, 8 months ago by toutpourmasante.
• This reply was modified 3 years, 8 months ago by toutpourmasante.

Hello @toutpourmasante ,

Caching plugins can create some interesting issues so yes, that’s possible.

The best way to figure out a problematic plugin is by doing a conflict test. The general steps are –

1. Switch to a default theme i.e. Twenty Twenty / Storefront
2. Deactivate all plugins except WooCommerce and then activate them one by one to figure out the faulty one.

Test your feature after each activation/deactivation. More details on the conflict test here.

Thank you ??

OK. Thanks for your help

Hi,

So after two weeks the problem persists. When people let a review on a product page, a few days later the stars disappear..

Can you please help me with this issue ?

Regards

Hello @toutpourmasante ,

I understand this can be confusing.

Please confirm that you are using WooCommerce’s default product rating system not the other rating plugin as discussed earlier.

The ratings are saved in the database, it is highly unlikely that the star ratings alone will be disappeared.

Can you please share the product links from where the stars have disappeared?

Thank you.

Hi,

I am using Customer Reviews plugin.
Will be happy to only use your plugin but there is no functionality like in Customer Reviews.

My problem is only when people let a review using WooCommerce’s default product rating system.

I also contacted the Customer Reviews plugin support. It apparently does not come from them. It will be difficult if each of you tells me that it cannot come from their plugin..

Here is a good exemple : https://toutpourmasante.fr/produit/douleur-sciatique/

Can it be a problem with my database ?

Regards.

Hello @toutpourmasante ,

I completely understand that it has been difficult to go back & forth between two forums.

WooCommerce has its own product reviews feature. Most of the rating related plugin like the ones extends this to give more functionality. Now, as I mentioned the ratings must be saved in your database. It is very unlikely that the plugin will remove only the rating after some time.

First of all, you need to check the plugin’s file you are using and check if there are any conditions set to show the star rating. The reviews which have stars available are shown in this way – https://prnt.sc/117eyez.

Out of the box, WooCommerce does not have the option to remove or hide star ratings from a specific user or comment. It has a global star rating enable/disable the feature under WooCommerce > Settings > Products > https://prnt.sc/117f0cr.

If you are going to look at the database, check these two tables –

wp_comments
wp_commentmeta

WooCommerce saves the rating and reviews under these two tables. Check if you have the information in the database or not. Please be careful while working with database values. You can take help from an expert if you are not comfortable.

I hope the information helps.

Thank you ??

Ok, so in my commentmeta table, there is indeed a lack of data relating to the star rating. I can compare some reviews that have star rating with the ones that don’t.
If they are no longer in my database I guess there is an error in the database.
Do you know the structure of this table ? Right now I have this structure : https://prnt.sc/11g2eya

Regards

Good morning,

Were you able to collect this information?

Thanks