Standard Tax not showing up

Hi @alrunemara,

This is the support forum for the WooCommerce Services plugin. Based on your description, it doesn’t sound like you are using the functionality of our plugin.

What WooCommerce Services does is calculate the corresponding tax rates for you, so that you don’t have to enter the rates yourself. However, you’ve mentioned that you chose to disable automated taxes – effectively disabling the functionality provided by WooCommerce Services.

If you want to have WooCommerce Services calculate these taxes for you, you’ll want to enable the automated taxes option.

Calculate tax based on “Customer Shipping Address” selected (although I am selling only digital products at this time; physical products in about a year)

If you do want to keep entering your own tax rates, and not use WooCommerce Services, it sounds like this might be the problem here. Orders with digital products only don’t have a shipping address – since virtual products aren’t shipped. So, you might want to try switching that setting to Customer Billing Address, to see if taxes are then calculated correctly.

I do have the “Enable automated taxes” selected as stated above. It does not give me the option of selecting the customer billing address as it is grayed out. What you are seeing is that I have “No, I will enter prices exclusive of tax”. I’m guessing this means I can put in a price of $10, and WooCommerce Services should calculate the tax based on that price. To clarify: I do want everything automated. I have everything selected to make it do that, but it’s not working and everything still shows $0.00 at the cart and checkout. I’ve even so much as tried to use another plugin (Avalara), but I’m getting the same result. I’d like to stick with WCServices if I’m able. This worked just fine 2-3 weeks ago. I’m not sure what happened since. Here are screenshots of what everything looks like currently.

View post on imgur.com

View post on imgur.com

Hi @alrunemara,

I do have the “Enable automated taxes” selected

Thanks for confirming that!

Other than that, please note that for TX orders to be charged tax, your shop base address needs to be also in Texas. Finally, note that for WooCommerce Services to work, the Jetpack plugin needs to be activated and connected.

If you verify that this is all correctly in place, but taxes are still not calculated, please submit a new support request via the WooCommerce.com contact form:

?https://woocommerce.com/my-account/create-a-ticket/?form=ticket

On that form, make sure to select WooCommerce Services under the “I need help with:” menu.

The support team will be able to take a closer look over there.

Good morning Fernando!
I currently have a ticket open (please reference #2100056), and they have suggested I use Avatax. However, I have the same exact issue with them and their support is unable to figure out why. Is there anything else that can be done, or is there a way a support person to actually look in my dashboard (w/temp pw) to find out if there’s an underlying issue that isn’t present to me that could be obvious to someone else?
~Diana

Hi Diana,

Please do keep an eye out on the ticket. The team will get back to you as soon as possible.

Thanks for your patience!

We haven’t heard back from you in a while, and it looks like the issue was solved over the ticket you opened at WooCommerce.com.

I’m going to mark this as resolved – if you have any further questions, you can start a new thread.