SSStats no longer working since last update

  • Resolved timokamp

    (@timokamp)


    4 years, 10 months ago

    Heya,

    I’m sorry for posting in both support forums, but I have the feeling people are mostly answering here, instead of the Stats support page.

    I am somewhat sure this happens since the last SSP update, a bunch of the Stats are no longer showing (daily listens / listening sources diagram). Is this a personal issue I’m having, or might it be a problem between the current versions of both plugins?

    View post on imgur.com

    There should be data and a diagram between those two lines.

    Thanks,
    T

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Craig Hewitt

    (@podcastmotor)

    Hi there, and thanks for the message. We’re looking into this here today and will give an update as soon as we have more info. Appreciate the heads up on the issue you’re seeing.

    Plugin Author Craig Hewitt

    (@podcastmotor)

    Hi again Tim. I’m actually not seeing this issue on our own site or test sites as of this morning. Can you confirm the versions of SSP and SS Stats that you’re running as well as the WP version on your site? If you have any other info you’d like to send to us directly please feel free to at [email protected]

    Thread Starter timokamp

    (@timokamp)

    Funnily enough, NOW it works again of course ?? Maybe it was just a temporary connection thing, everything’s showing as usual now.
    Thank you for replying though, and for the help offer!

    edit in case it comes up again for anyone, I’m running
    SSP 2.0.4.
    SSS 1.2.6.
    Wordpress 5.4.1

    • This reply was modified 4 years, 10 months ago by timokamp.
    Plugin Author Craig Hewitt

    (@podcastmotor)

    Hi Tim, great to hear but sorry we couldn’t see this bug realtime to help out. If you see this pop up again let us know. Will mark this as Resolved for now but should something come up feel free to ping us again.

Viewing 4 replies - 1 through 4 (of 4 total)
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