SSSSS instead of Start ratings

Hello,

Thank you for contacting WooCommerce.com Support.

I understand you’re experiencing issues with your product ratings.

I most cases, your theme handles how the ratings are projected on the front-end. To troubleshoot this, I’d recommend you to first try switching temporarily to a default WordPress theme like Twenty Twenty-Four and see if the stars display correctly.

If they do, the issue is with your current theme, and I’d recommend reaching out to the theme developers for further assistance.

Let us know how it goes.

@ckadenge thank you for reply! I will try that. How can I temporarily switch to another theme without affecting or crashing the site?

Hey @musachi ,

Great question! We recommend using the free?Health Check?plugin which allows you to change the theme while still logged in, without affecting normal visitors to your site or making direct changes to your live site.

Let us know what you find!

Hey @beautyofcode ,

thanks for your help! I found out that I had a some Custom CSS that actually changed the .div font, and that was affecting the theme’s font from displaying the proper star ratings.

Incorrect CSS:

p, a, span, div {
	font-family: Cabin !important;
}

Correct CSS:

p, a, span {
	font-family: Cabin !important;
}

Thank you very much!

Hi @musachi ,

Glad that @beautyofcode was able to help!

Also, thanks for keeping us posted about the solution that removing .div fixed the issue and allowed your theme’s star ratings to show correctly. This can definitely help other users who face the same problem.

If anything else comes up, please feel free to open a new topic.