• Resolved ahawtin

    (@ahawtin)


    Hello. We are experiencing a recurring error on our French site. An example is:

    2021-12-28T02:06:18+00:00 DEBUG 
    ====Stripe Version: 5.9.0====
    ====Start Log====
    Stripe live mode requires SSL.
    ====End Log====

    This error first occurred on November 28th with Stripe Version 5.8.1. This error does not occur on our English site which is almost identical except of course for the language declaration.

    We checked in with Stripe support and they do not report any logged errors on their side so they think this is a local problem with the plug-in.

    Orders are still being successfully processed on the French site and in running a couple of test orders and we did not see any issues although order processing is quite slow. We continue to investigate but would appreciate your opinion as to what is happening with this error.

    Please let us know if there is any further information you need from us to help track down this problem.

Viewing 16 replies (of 16 total)
  • Hello @ahawtin ,

    I can see that your ticket is already in our queue and one of our happiness engineers has replied to you there as well.

    I will mark this thread as resolved as the rest of the conversation will be done via ticket for this.

    Thank you ??

Viewing 16 replies (of 16 total)
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